We Care About Your Health & Safety
We feel it’s important to share the changes we are making in response to the coronavirus (COVID-19). Here at the Oregon Garden Resort (and all Moonstone Hotel Properties), nothing is more important than the health and safety of our guests and employees.
While we always strive to maintain the highest standards when it comes to cleaning and maintaining our hotels, we're taking it even further by increasing the frequency of our cleanings on public areas and being very thorough in our guest rooms.
We are staying up-to-date on all of the latest developments and guidelines suggested by the Centers for Disease Control and Prevention, World Health Organization, our local Health Departments and other appropriate agencies.
Here are the changes we have made, in order to provide peace of mind and ensure you we are taking the necessary precautions to keep you safe during your visit:
Rooms Left Vacant for Several Days Between Guests: We are rotating the use of our guest rooms as much as possible, leaving them vacant for several days between guests. According to the CDC, studies suggest that coronaviruses may persist on surfaces for a few hours or up to several days. After a guest checks out, we are cleaning and sanitizing the room, then leaving it vacant for several days before admitting a new guest into that room. In some limited cases, when there is only one of a specific room type available, this may not be possible. In that case, we would be happy to move you to another room type that has been vacant for several days.
We're now offering Contactless Check-In! You will receive a text message on the morning of your arrival, just click the secure link and fill in your payment information. You will be charged a $1 authorization that will be refunded immediately. That way, when you arrive, you won't have to hand us your cards! If you would rather share your information in person, you're welcome to do that too. In addition, we have added Plexiglass partitions to our front desk, for your safety.
Electrostatic Sprayers: We are using electrostatic sprayers with hospital-grade disinfectant to sterilize high-touch areas in public locations and in our Moonstone Spa.
Sanitizing: Our housekeeping staff is regularly sanitizing all surfaces that are frequently touched using a disinfectant, certified to kill COVID-19. We are focusing on all surfaces in guest rooms (including doorknobs, light switches, countertops, microwaves, and remotes) and public spaces (terminals and pens at the front desk, stalls and surfaces in the bathroom, menus and tables in the restaurant, and more). We are also continuing to launder all linens and towels in hot, soapy water.
Social Distancing: We are maintaining a six-foot distance between our staff and guests at all times.
Face Coverings: Our staff, including housekeeping, food service, spa and others will wear face coverings, and we encourage our guests to join us.
Handwashing: We have continued to emphasize and train employees to follow our strict handwashing policies, which include requiring employees to wash their hands at least every 30 minutes (for at least 20 seconds) with soap and water. We also require employees to wash their hands every time after using the restroom and before eating, preparing or handling food. We ensure all soap dispensers have soap and paper towels present at all times and have signage posted in restrooms to remind guests of frequent and thorough hand washing practices.
Employees exhibiting any signs of sickness are prohibited from working.
Our Corporate and Management leadership teams are conferring regularly to closely monitor the situation and will continue to exceed official prevention guidelines, to help keep our property clean and safe. The health and safety of you and our employees is our highest priority.
Amenities: During this time, some of our amenities will remain closed, including our pool and hot tub, until further notice. The Oregon Garden is open to the public, please visit their website to learn more about the changes they have made.
We are especially grateful for your loyalty and we look forward to welcoming you whenever you're ready to travel again.
If you would like to help support our family-owned business during this unprecedented time, we would appreciate your purchase of a gift certificate, just call 503-874-2500 or purchase online. Gift certificates can be used for overnight stays, in our Restaurant, Lounge or Spa. Thank you!
Garden View Restaurant
The Garden View Restaurant is open to dine-in!
New Restaurant hours are 5-9pm daily. Reservations are required and this helps us keep guests at a safe 6' distance.
Breakfast will be served 7-10am (the buffet will not be available). Lunch will not be available for the time being.
To place a carry-out dinner order 5-9pm, call the Restaurant at 503-874-2502.
The Fireside Lounge is open to dine-in!
New Lounge hours are 3-10pm daily. There will be no live music for the time being.
The Moonstone Spa will reopen on June 5th with a limited menu and new protocols. To make an appointment, please call: 503-874-2503.
Spa hours are 10am to 6pm and only two guests can be in the Spa at any given time.
Prior to an appointment, clients will be contacted and asked the following questions. If a client answers "yes" to any of these, the Spa will reschedule the appointment:
- Have you had a cough?
- Have you had a fever?
- Have you had shortness of breath?
- Have you been in close contact with anyone with these symptoms or anyone who has been diagnosed with COVID-19 in the past 14 days?
In addition, all providers will be wearing masks and gloves, treatment rooms will be rotated to ensure proper sanitizing. The Relaxation Room will not be used and guests will be taken to their treatment room to change. Our goal is to provide a relaxing, enjoyable experience while keeping our clients and staff safe and healthy.